Getting started

Creating an Account

To start using the web app user registration is required. The signup page is https://app.streamster.io/register

Please note, that the username which you’ll use to log in to your account may be different from your e-mail. Make sure that you will not forget it.

If you need to create a business account for multiple users, please read the “Create a business account” article.

Managing Your Account

Documentation about managing your Streamster account with the web app can be found in the “Account” section. 

Starting Your Stream with OBS

Streamster web app can be used for re-streaming only. This means that the streaming scene is required to be created in the external encoder and broadcasted to Streamster servers. Once we receive your stream, you can use our multistreaming and transcoding services in your browser. But first, you need to set up your external encoder.

Step 1. Log in to the Streamster web app at https://app.streamster.io/

Step 2. Choose the “Live Stream” section.

Step 3. Make sure that the “External Encoder” tab is active.

Step 4. Open your external encoder and set up your scene.

Step 5. In OBS click File – Settings” and choose the “Stream” tab. 

Step 6. Copy the Streamster “Stream URL” field content to the “Server” field in OBS, and “Stream Key” field content to the “Stream Key” field. 

Step 7. Press the “Start Streaming” button in OBS. 

Step 8.  Go back to your browser. If the connection is fine, in the Streamster web app you’ll see the current streaming bitrate from the OBS. Alternatively, the bitrate tab can be switched to the video preview (1).

Step 9. Add and set up streaming channels in the Streamster app and launch the live stream to chosen platforms. If you need more information about the channels set up, please read the “Setting up streaming channels” article.

Required Encoder Settings for OBS

Please make sure that you use required encoder setting for streaming from OBS to Streamster servers. Adherence to these recommendations ensures that your live stream will not have issues. 

Please keep in mind that the maximum bitrate for your stream corresponds to your current pricing plan

x264 Encoder

QSV Encoder

NVIDIA Encoder

AMD Encoder

Setting Up Streaming Channels

Step 1. Go to the “Live Stream” page (1) and open the “Restreaming destinations” (2) section.

Step 2. Add a new channel by clicking the “Add channel” button. To add the 2nd, 3rd, and more channels click the “Add channel” button once again.

Step 3. Choose the platform from the list. Alternatively, select the “Custom RTMP” channel (it is the first on the list) to stream to the platform that is not on the list.

Step 4. Paste the Stream key of your live stream (1), and, if needed, RTMP Url. If you’re not sure where to get this data, please click the tutorial link (2) below. Once all needed data is set, click the “Add channel” button (3).

Step 5. If needed, you can edit the channel settings after it was created by clicking the “Settings” button.

Step 6. To start streaming to the platform, click the “Play” button.

Starting Your Stream with Mobile Device

Step 1. Create your account with Streamster. 

Step 2. Log in to the Streamster web app at https://app.streamster.io/ on your PC or Mac.

Step 3. Set up your streaming channels in the web app.

Step 4. Install the Streamster mobile app for Android or iOS on your mobile device.

Step 5.  Log in to the Streamster mobile app with the same credentials you used to log in to the web application.

mobile_login

Step 6. Click the “Stream to cloud” button no matter in the mobile app or in the web app.

Step 7.  In the mobile app tap on the channel logo to start the stream. Tap on it once again to stop the stream.

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Starting Your Stream with GoPro

Step 1. Create your account with Streamster. 

Step 2. Set up your streaming channels in the web app.

Step 3. Open the https://app.streamster.io in the mobile browser on your smartphone. 

Step 4. Tap the “OBS Studio” banner.

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Step 5. Copy the Stream URL for now.

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Step 6. Launch the GoPro Quik app.

Step 7. Tap the “GoPro” Menu item and connect your camera.

Step 8. Tap the “Live stream” button.

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Step 9. Select the “Other/RTMP” option.

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Step 10. Paste the RTMP URL value that you copied in step 5 to the appropriate field.

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Step 11. Go back to the https://app.streamster.io tab and copy the Stream Key.

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Step 12. Add the Stream Key to the RTMP URL after as shown on the screenshot and tap the “Continue” button.

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Step 13. Click the “Go Live” button to start streaming to the Streamster server.

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Step 14. Go back to https://app.streamster.io and start streaming to platforms by clicking on the platform icon. Alternatively, to control your multistream, you can use Streamster app for iOS or Android.

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Starting Your Stream with Zoom

Stream from Zoom with paid Zoom account

Step 1. Log in to your Zoom account in the web browser.

Step 2. Enable the live streaming feature for your meeting or webinar. Go to your Zoom profile and click Settings. Click In Meeting (Advanced) and activate the Allow live streaming meetings option. 

Step 4. Click the “External Encoder” banner.

Step 5. Copy your RTMP URL and Stream Key.

Step 6. Host a meeting or a webinar in Zoom. In the meeting control panel, click More and select Live on Custom Live Streaming Service.

Step 7. Fill in the Stream URL and Stream Key you’ve copied from Streamster.

Step 8. Click the “Go Live” button.

Stream from Zoom with free Zoom account

Streaming Zoom webinar or meeting with free Zoom account is available with Streamster desktop app. More details can be found here.

Starting Your Stream with Wirecast

Step 2. Click the “External Encoder” banner.

Step 3. Find your “Stream URL” and “Stream key” values and copy one of them.

Step 4. Open Wirecast, select the “Output” section in the main menu, and click on the “Output Settings…” option.

Step 5. Click the “OK” button.

Step 6. Copy your Stream URL from Streamster to the “Address” field in Wirecast (1). Copy your Stream Key to the “Stream” field (2). If needed, change your video preferences (3). Once all set, click the “OK” button (4).

Step 7. Once your stream scene is set up, start your broadcast to Streamster server.

Getting Started Video Tutorial

Features

Cloud-Based Multistreaming

Depending on your pricing plan, Streamster allows the user to multistream your live video to up to 10 platforms. You can choose the platform from our list, or choose any other website or custom server that supports RTMP streaming. 

To start your multistream: 

Step 1. Sign in to the web app.

Step 2. Go to the “Live stream” section (1) and expand the “Restreaming destinations” area (2).

Step 3. Click the “Add channel” button to set up the first platform.

Step 4. Choose the channel from the dashboard using filters if needed. Or select the “Custom” option if the required channel is not on the list. 

Step 5. Paste the Stream key of your live stream (1), and, if needed, RTMP Url. If you’re not sure where to get this data, please click the tutorial link (2) below. Once all needed data is set, click the “Add channel” button (3).

Step 6. Click the “Add channel” button once again to set up the next channel

Step 7. Start your stream to Streamster server. Read more. 

Step 8. Once all channels are set up and the stream to Streamster server is started, click the “Play” button(s).

Transcoding

The transcoding feature allows setting different video quality for different platforms: you are able to choose Resolution, FPS, and bitrate for the original stream, and set different parameters for the transcoded stream. The feature is available for Regular, Professional and Premium pricing plans. 

To set up the transcoded channel, please click “+/-” icon for the needed channel.

On the pop-up, please choose Resolution, FPS, and/or bitrate for the transcoded stream. Then assign your streaming channels to the original or transcoded quality.

Operating Multiple Stream Sources

Streamster allows connecting multiple devices simultaneously. You can use the same Streamster account on multiple mobile devices using the Streamster mobile app, and multiple computers using external encoders or the Streamster desktop app. If Streamster is online on several devices, the web app may be used to switch your stream source between these devices.

Go to the “Live stream” section (1). Expand the “Status” block (2) and switch it to the “Devices” view (3). Here you can find the video sources of all connected devices:

– external encoder if you stream with OBS or different streaming software to the Streamster server;

– all PC webcams if you stream with the Streamster desktop app;

– front and back cameras if you stream with a smartphone.

Click on the needed source to choose it for your live stream. 

Please note, that if switching between different devices, the live stream is interrupted for a moment and recovers within seconds. If switching between cameras on the same device, the stream is not interrupted.

Stream Health Indicators

1. Stream to the Streamster cloud.

Once the live stream from the external encoder, mobile app, or desktop app is started, choose the “Live stream” section (1) and expand the “Status” (2) block to see your bitrate graph. Please make sure that your bitrate is stable, and the indicator above the graph is green.

2. Stream from the Streamster cloud to platforms.

Once the stream to the platforms is started, choose the “Live stream” section and expand the “Restreaming destinations” block. If the channel has the green badge, “Connected” status (1), and shows a stable bitrate, the stream goes fine. If it has the red badge (2), something is wrong with the stream. If the channel has no badge (3) the stream to the channel is not started yet.

Channels Preferences Recommendations

Troubleshooting

Unable to Log In to the Account

Issue
Once you try to log in to your account, you see the error message “Wrong username/password or your account is not active“.

Solution
– Make sure that you’re using the correct username, which may be different from your email address. If you forget your username, you can search for your Streamster registration email in your mailbox to find the username there. Otherwise, you can start with the reset password procedure and find your username in the email you receive.
– Make sure that you’re using the correct password. You can reset it using this link.
– If it didn’t help, please contact our support team.

Issue
The web page is not loaded, or you can see any other error message.

 

Live Video is Jerky

If your live video is discontinuous or jerky, first check your bitrate indicator:

  1. If it is yellow or red, please check our recommendations on unstable bitrate.
  2. If it is always green, make sure that your encoder settings correspond to our requirements.

Bitrate is Lower than Expected or Unstable

If you have issues with the bitrare, your upload speed indicator becomes yellow or red. In this case, we recommend the following:

  1. Decrease your bitrate.
  2. Use the cable internet instead of Wi-Fi
  3. Contact your internet provider
  4. Contact Streamster support team.

External Encoder is Unable to Connect to the Streamster Server

If your external encoder is unable to connect to the Streamster server and your stream status is Offline, we recommend double-checking your connection flow described in this article. Please make sure that you copied RTMP URL and Stream Key correctly.

If everything looks correct, but the issue still persists, please contact our support team.