Troubleshooting
Unable to Log In to the Account
Issue
Once you try to log in to your account, you see the error message “Wrong username/password or your account is not active“.
Solution
– Make sure that you’re using the correct username, which may be different from your email address. If you forget your username, you can search for your Streamster registration email in your mailbox to find the username there. Otherwise, you can start with the reset password procedure and find your username in the email you receive.
– Make sure that you’re using the correct password. You can reset it using this link.
– If it didn’t help, please contact our support team.
Issue
The web page is not loaded, or you can see any other error message.
Solution
Please contact our support team.
